Ordering Information
Vitaflo International Ltd is dedicated to making sure the ordering process is both simple and convenient with the time between placing an order and the delivery of goods as short as possible. The information on this page is intended for UK & Northern Ireland customers only. For international customers please visit the 'Contact' page.
Click on the links below for further information on our listed policies:
To place an order
Processing your order
To change or cancel your order
Stock availability
Shipping and Handling
Returns and Refunds
Prices and Tax charges
You can place an order by:
Post - Vitaflo International Ltd, Suite 1.11, South Harrington Building, 182 Sefton Street, Brunswick Business Park, Liverpool, L3 4BQ
Telephone - 0151 709 9020
Fax - 0151 709 9727
Email - vitaflo@vitaflo.co.uk
Our working hours are 9am-5pm (Monday to Thursday) and 9am-4pm (Friday).
Processing your order
If we receive your order before 12.30pm on a week day, we aim to process it that day and have it despatched that night. All orders placed after 12.30pm on a week day will not be processed until the following day. Standard delivery does not include delivery on weekends. If goods are required on a weekend or at another time, special arrangements can be made.
To change or cancel an order
If you wish to change or cancel an order, please contact us by telephone. If your order has been despatched, please refer to the Returns and Refunds section.
Stock Availability
We try to ensure that we have adequate stock availability of all products; however, some items may sell faster than we predict. If the item ordered is not in stock, we will do our best to ensure you receive it as quickly as possible. If the item is unavailable for a substantial length of time we will cancel your order and let you know by telephone.
Shipping and Handling
Orders are normally despatched by DHL and two delivery services are available:
24hr (£9.00 plus VAT)
48hr (£7.50 plus VAT)
If delivery is required outside of normal working hours then special arrangements can be made to ensure the goods are delivered.
Note: For hospitals and wholesalers different rules apply.
Returns and Refunds
Should you receive an incorrect or faulty product, please immediately contact Vitaflo International Ltd and we can arrange, as appropriate, either a goods exchange or refund. Goods will not be accepted for return or refund later than 30 days of your receiving the goods.
If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on product availability). If your product is lost during shipment we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expire. All replacement items for lost / damaged products will be shipped at our cost.
If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. In order to aid in the return process, please keep the original shipping package.
Note: Shipping charges will only be refunded in the case that an error was the fault of Vitaflo International Ltd. If you change your mind about your purchase, all return shipping charges are your responsibility. Vitaflo International Ltd reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.
Prices and Tax charges
All our prices are in sterling (GBP) and all goods are exempt from VAT.