Vitaflo at Home
Vitaflo are committed to providing the most up-to-date, convenient and easy to use products available to people on a special diet. We have teamed up with Healthcare at Home, the UK’s largest home healthcare provider, to deliver Vitaflo products directly to patients’ homes each month. Healthcare at Home currently deliver to over 100,000 patients in the UK.
By utilising Healthcare at Home’s many years of experience we can confidently offer patients a worry free and reliable means of obtaining their Vitaflo products.
Supporting Patients
A dedicated team of Customer Care Co-ordinators will support the Vitaflo at Home service with a freephone Helpline available from 8am - 6pm Monday to Friday (excluding public holidays) to answer all queries on product deliveries *.
* Out of hours calls will still be taken on the freephone number.
Prescription ordering service-
Our Vitaflo at Home team will contact patient’s GP directly each month and organise a prescription for Vitaflo products to be sent direct to Vitaflo at Home.
Product delivered directly to home-
Eliminating the need to collect bulky product from the pharmacy each month
Deliveries can be made to whatever address suits best - home, place of work or other chosen address.
• Delivery will be on an agreed day and to an agreed location.
• Delivery will be between 8.00am - 6.00pm Monday - Friday. Alternatively, an evening or Saturday morning delivery may be possible, depending on location.
• A delivery will be made every 4 weeks.
Continuity of supply-
Preventing patients from running out of product
Reliable stock control-
A Vitaflo at Home co-ordinator will assess stock levels each month.
Safe and reliable product supply-
Ensuring the correct products and correctly prescribed amount is received each month
Supporting the Healthcare Professional
Quick and easy registration process-
Simply download the forms from our website, or we can come in and complete them with you
Management reports-
Upon request we will supply regular reports including any patient-related information you may require
Patient regime-
As the patient’s dietitian, you will always be able to check and authorise requirements
Dispensing of products-
All products are dispensed and checked by an onsite qualified pharmacist
Fast turnaround time-
Products can be delivered within 2 working days from registration of patient
How to set a patient up on Vitaflo at Home
• Dietitian completes patient registration form and ‘Product Regime’ document and sends to Vitaflo at Home*.
* Original copies of documents need to be sent by post, but can be faxed in initial instance.
• Patient is registered on Vitaflo at Home and sent a welcome pack explaining the service.
• Dietitian contacts GP to request the initial prescription. The Vitaflo at Home co-ordinator can then contact the GP directly and organise for the prescription to be sent direct to Vitaflo at Home each month.
• Vitaflo at Home co-ordinator calls patient / carer to arrange delivery.
• Patient receives first delivery.