What
happens after I fill in the consent form?
After
you complete the consent form, you must pass it onto your dietitian,
who will then complete a registration form and send it to Homecare.
You will then be registered on the system and Homecare will contact
you to explain the process.
What
if I don't want the prescription ordering service?
You
can still collect your prescription from your GP yourself. It
will then need to be sent to Homecare, who will provide freepost
envelopes.
What
products can I get delivered through Homecare?
Homecare
will only be delivering your Vitaflo products i.e. your protein
substitute, Vitabite and Flavour Pac.* If you are getting any
other products on prescription such as low protein bread or pasta
you will need to get this through your pharmacist in the normal
way - two separate prescriptions will be organised for you.
What
if I am not at home when my delivery is due?
If
you know that you will not be at home on your delivery day, please
let your Homecare coordinator know in advance, and alternative
arrangements can be made.
Contact
your Homecare coordinator on 0800 100 1990 between 8.30am - 7.00pm
Monday - Friday.
What
if I run out of my product?
This
should not happen, as your Homecare coordinator will assess
your stock each month to ensure sufficient supplies. However
if it does happen, conact Homecare immediately to arrange an
urgent delivery.
What
if I want to try a new flavour?
Speak
to your dietitian and they will arrange for some samples to be
sent to you from Vitaflo. If you then like the new flavours, let
your dietitian know and they can arrange to change your prescription.
What
if my prescription changes?
Your
dietitian will inform your GP and Homecare and a new prescription
will be arranged so there is nothing you need to do.
*Please
note Vitabite and Flavour Pac can only be delivered by Homecare
if you are also ordering a Vitaflo protein substitute.
