| Vitaflo
International Ltd is dedicated to making sure the ordering process
both simple and convenient with the time between placing an order
and the delivery of goods as short as possible. The information
on this page is intended for UK & Ireland customers only.
For international customers please visit
the 'Contact Us' page or alternatively
visit the 'Online Store'
for information about ordering our products.
Click
on the links below for further information on our listed policies:
To
place an order
You
can place an order by:
- Telephone (0151 709
9020) or
- Fax (0151 709 9727)
Our
working hours are 9am-5pm (Monday to Thursday) and 9am-4pm (Friday).
Processing
your order
If
we receive your order before 12.30pm on a week day, we aim to
process it that day and have it despatched that night. All orders
placed after 12.30pm on a week day will not be processed until
the following day. Standard delivery does not include delivery
on weekends. If goods are required on a weekend or at another
time, special arrangements can be made.
To
change or cancel an order
You
can either contact us by telephone or fax if you wish to change
or cancel an order. If your order has been despatched, please
refer to the Returns and Refunds section.
Stock
Availability
We
try to ensure that we have adequate stock availability of all
products; however, some items may sell faster than we predict.
If the item ordered is not in stock, we will do our best to ensure
you receive it as quickly as possible. If the item is unavailable
for a substantial length of time we will cancel your order and
let you know by telephone.
Shipping
and Handling
Orders
are normally despatched by Business Post and two delivery services
are available:
- 24hr
(£8.20 plus VAT)
- 48hr
(£6.75 plus VAT)
If delivery
is required outside of normal working hours then special arrangements
can be made to ensure the goods are delivered.
Note:
For hospitals and wholesalers different rules apply.
Returns
and Refunds
Should
you receive an incorrect or faulty product, please immediately
contact Vitaflo International Ltd and we can arrange, as appropriate,
either a goods exchange or refund. Goods will not be accepted
for return or refund later than 30 days of your receiving the
goods.
If
you receive any product that is damaged, we will send you a replacement
as soon as possible (depending on product availability) once we
have received return of the damaged product. If your product is
lost during shipment we will send you a replacement (depending
on product availability) once we have waited for the maximum delivery
time to expire. All replacement items for lost / damaged products
will be shipped at our cost.
If
you are to receive a credit, this will be processed within 5 working
days of our receipt of the goods. In order to aid in the return
process, please keep the original shipping package.
Note:
Shipping charges will only be refunded in the case that an error
was the fault of Vitaflo International Ltd. If you change your
mind about your purchase, all return shipping charges are your
responsibility. Vitaflo International Ltd reserves the right to
reject a return from anyone if any of the above conditions are
not met or in the case of excessive returns.
Prices
and Tax charges
All
our prices are in sterling (GBP) and all goods are exempt from
VAT. |
